Group Insurance
Important: Temporary Issue with Home Emergency Claims Telephone Number
We’ve been made aware of a problem with our Home Emergency Claims telephone number, which has unfortunately stopped working. The issue is currently under investigation, and we’re unsure when the original number will be restored.
If you need to make a claim, please use our new telephone number:
This number is already live and ready to take your calls.
✅ Alternatively, you can continue to submit your claim via our online Claims Portal, which remains fully operational and unaffected.
We apologise for any inconvenience, especially if you’re trying to make a claim over the weekend, and we appreciate your patience while we resolve this issue.
Malvern House Group Insurance is a Group of Insurances that have been specially picked by your local Federation Branch, to assist and protect you and your family in times of need. This scheme is open to Police Officers, Police Staff and can be continued into retirement. These Insurances have all been grouped together under one package, which allows for the premiums to be kept low, and if these insurances were purchased individually, they will be much more expensive.
You can have all the below with just one single premium deducted from salary or pension and no worry over having to renew your insurance each year, as this happens automatically.
If you are a member of the group insurance scheme you can download all the details to your phone wallet, just scan the QR code.
You’ll have all the useful numbers at your fingertips.

Price
£35.25 PER MONTH FOR SERVING OFFICERS & STAFF. (SEE THE SCHEME BENEFIT BOOKLET FOR OTHER FEES)
Some of the above cover extends to your partner and family and further details for this and all the above listed cover can be found in the Scheme Benefits Booklet.
The Benefits
- Life Insurance: £140,000
- Critical Illness: £5,000
- Terminal Prognosis Advance on Life Benefit
- Accidental Loss of use following accident for: Sight in one of both eyes; One or more limbs; Hearing in one of both ears; speech
- Child Critical Illness
- Child Death Grant
- Hospital Benefit for emergency admission: £50.00 a night for up to 7 nights
- Emergency Dental Treatment following accident.
- Unrecoverable Court compensation
- Sick pay benefit when cut to half pay
- Support 24
- GP 24
- Family worldwide Travel Insurance
- Legal Expenses Cover
- Home Emergency Assistance
- Motor Breakdown Cover (UK)
- Financial Service with Kinsella Clarke
Application & Claims Forms
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